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QCDM Sync Manager Software 3.0.0

Release Date: July 10, 2025

On July 10, 2025, a new version of the sync manager for the Quality Control Data Manager (QCDM) software will be available, which supports the upcoming authentication changes for QCDM.

How does this impact me?

The new version adds two tabs (QCDM and Auth0) to the sign-in screen. Use the QCDM tab and your existing credentials to sign in. The Auth0 tab will be used at a later date.

Action(s) required

Follow the instructions on page 2 of this document to uninstall the old version of the sync manager and install the new one. These steps must be completed prior to the Auth0 integration, which is currently targeted for August 7, 2025. Please contact your IT department for assistance.

What is changing and why?

On August 7, 2025, Neogen will release a new version of the QCDM software (v4.0.0), which will provide a more secure user management solution by integrating with Auth0.

How does this change impact QCDM users?

In-app notifications will prompt you to complete the following steps before v4.0.0 is released:

1. Uninstall the old sync manager version and install the new one.
2. Verify the email address you use to sign in to the software.

How does this change impact device-only users?

Device-only users will need to sign in once to complete email verification. After, they can continue to use their device normally. Users without an email to associate with their account will need one created.

Will Auth0 change anything about how I use the software?

In the sync manager application, you will temporarily see two sign-in tabs (QCDM and Auth0) after downloading the latest version. Use the QCDM tab until the Aug. 7 release. After, use the Auth0 tab.

The QCDM software will function the same as it does currently. However, you will see a new Neogen sign-in screen and may receive automated emails to assist with account and password changes. When signing in for the first time, use your verified email address, not your old credentials. You may need to check your email for a verification link and reset or create a new password.

How do I verify my email in advance?

1. Sign in to the software. A pop-up window will prompt you to begin the verification process.
2. In the email fields, enter the email you use to sign in, then click Send verification email.
3. Check your inbox for an email from @app.neogen.com or @my.neogen.com.
4. In the email, click the Verify My Account button. A confirmation window will display in QCDM.

I started the verification process but did not receive a verification email. What do I do?

First, try clicking the Resend verification email button in the verification pop-up window.

If you still do not receive the email, contact your IT support team. They must add @app.neogen.com and @my.neogen.com to the safe senders list for your company before you can reattempt verification.

Will the PIN for my LX25 Luminometer work if I haven’t verified my email?

After the Aug. 7 release, your existing PIN will continue to work if you verified your email in advance. If you did not verify your email in advance, you may need to set up a new PIN.

Molecular Detection System Software 3.3.0

Release Date: July 28, 2025

What's New?

The 3.3.0 release for the Molecular Detection System (MDS) software includes the following new features and bug fixes, including the addition of the Listeria Right Now (LRN) assay to support the introduction of the new product.

Improvements

• Added the Listeria Right Now (LRN) assay.
• Added the Matrix Control Right Now (MCRN) assay.
• Updated the ‘Include Signature’ check box to be selected by default at the bottom of a report.
• Added the ability to integrate with Neogen Analytics.

Note: Depending on the security option you select (None, WPA/WPA2-Personal, WPA/WPA2-Enterprise), additional fields may display, such as a password or enterprise-level authentication settings. These fields are required for any device attempting to connect to the network.

Added an error message that displays when attempting to register with Neogen Analytics without device users, test methods, floor plans, locations, or test points configured. The message allows you to reattempt a sync after the information is added in Neogen Analytics.

Updated the device to display a low battery warning at 30% remaining, then power off at 18%.

Added additional tools to assist with device support and recovery.

Neogen Analytics 1.13.0

Release Date: May 7, 2025

What's New?

The 1.13.0 release for Neogen Analytics contains the following improvements and bug fixes, including updates for reopening corrective actions, non-routine test point creation, and improved translations and data visibility throughout the application.

Improvements

• Enhanced the process for entering partial results in a sample analysis so that you can record and view results for each sample without repeating steps.
• Added a notes field to sample analyses that have been partially collected.
• Updated the edit and template sample analysis pages so you can easily view added data.
• Updated the corrective action details page to include an expand all function, the status of an active retest, and an indicator for which retest caused a reset of the protocol.
• Added the ability to reopen a truncated corrective action on the ‘History’ or ‘For Review’ tabs, restoring all corresponding activities, retests, and actions. Reopened corrective actions are automatically moved to the ‘Open’ tab.

Note:

• Only corrective actions that were truncated using the 'Stop Corrective Action' button can be reopened.
• Truncated corrective actions cannot be reopened more than 120 days after the truncated date or if the initial test results were changed or deleted.
• Updated the audit log to ensure tracking for truncated corrective actions occurs only after they are reopened, keeping the history of the corrective action intact.
• Added the ability to choose which corrective action to reopen if there are duplicates. A tooltip notification displays when a corrective action cannot be reopened due to an existing duplicate corrective action in an open status.
• Added the ability to add a program during non-routine test point creation, ensuring the test point is associated with the correct program at the beginning of the process. The selected program is automatically saved after naming the test point.
• Added the program to the non-routine test point table and any applicable exports.
• Added the ability to view, edit, and auto-generate sample numbers for a sample analysis.
• Enhanced the product testing sample analysis process by grouping policies in the drop-down menu by sample type (Chemical or Microbiological).
• Added sample as a unit option when creating microbiological test methods.
• Added a check box for easy filtering of retest sample analyses in the sample analysis list.
• Updated the sample analysis to automatically reflect when a result is deleted on the test point page.
• Added a rule to sample analyses, test points, and floor plans to ensure collection and test result dates cannot be older than 10 years from the current date.
• Disabled fields for samples with test results already entered on the bulk add test result form and ensured bulk results can still be entered in one motion.
• Updated the analysis type drop-down list to only display options for samples that still require test results, providing clarity for which still need to be completed.
• Added Brazilian Portuguese as a separate language option and improved German translations.
• Added a ‘Back to Settings’ button in the general settings.

Bug Fixes

• Fixed an issue where changes to the name, language, and role were not immediately reflected.
• Fixed an issue when attempting to update a non-routine test point to a duplicate name where no error message was shown.
• Ensured floor plans and locations from deactivated sites no longer display in the drop-down list.
• Fixed an issue so the next sample retest does not generate after collecting the sample in the first sample analysis when the corrective action is truncated.
• Fixed an issue where the selected Received Date did not display.
• Ensured the log entries for updated test results display the result change, date, user, and action details.
• Ensured the status for an updated inactive policy remains unchanged unless the status toggle is clicked.
• Fixed an issue where the date was automatically set to +1 day due to a time zone mismatch between the site and machine. The correct date is now selected based on the site's time zone when adding a test result, ensuring consistency across different time zones.
• Fixed an issue where results were not visible in the sample analysis after being uploaded despite the audit log indicating the results were received.
• Fixed an issue where the calendar on the floor plan page was not translating to the selected language.
• Ensured the calendar starts on Sunday in the Spanish translation and that the dates correctly match the days of the week.
• Updated the program name to no longer display for a protocol in the ‘List of CA Protocols’ when the program is deleted. The deleted program will also be excluded from the protocol selection for corrective actions.
• Fixed an issue where updates to the date and status of a sample analysis retest were not saved.
• Fixed an issue where retest results were not displaying in the Protocol History table and the status remained ‘Collected’ instead of showing the appropriate result.
• Updated the non-routine test point description to correctly display in the export file.
• Fixed an issue where clicking the eye icon opened the log in page instead of the company details.
• Updated the audit log dates to correctly sort from earliest to oldest (and vice versa) when clicked.
• Fixed an issue where a blank page was displaying after signing in.
• Fixed an issue where deleted retest sample analyses were not displayed in the corrective details.
• Fixed an issue where users submitting a new item on the test point page received a duplicate item error.
• Fixed an issue in product testing where updating test results would incorrectly remove previously set notation and test count data.
• Fixed an issue where completed sample analyses could not be deleted due to a blocking error message.
• Fixed an issue where the calendar on the Add Test Results form became unresponsive after closing and reopening, preventing the user from selecting a date until the page was refreshed.
• Fixed an issue where test point statistics were not updated when a result was modified.

Petrifilm Plate Manager 4.3.0

Release Date: April 23, 2025

What's New?

The 4.3.0 release for the Petrifilm Plate Manager software contains the following improvements, including automatic installations and upgrade notifications, updates to TNTC (Too Numerous to Count) reporting, and an improved ability to detect and decode barcodes.

Improvements

• Added automatic installations and upgrade notifications, including:
  • Prompts from the notification center when a new version of the software is available.
  • Easy download access directly from the notification prompts. When the download completes, a pop-up in the application allows you to automatically install the new version without the need for administrative privileges.
• Added the ability to report calculated counts as greater than the “max countable range x dilution” for plates identified as TNTC. For example, for a TNTC AC plate with a countable range of 0-300 at a dilution of 1:100, the final calculated result could be >30,000.
• Improved the ability of the Petrifilm Plate Reader Advanced to detect and decode barcodes.

Previous Release Date: June 5, 2024

Release Notes for Version 2.1.5:

The 2.1.5 release for the Fusion software contains various bug fixes and improvements, including a new tool for archiving data and the option to enable an over threshold warning prior to testing.

Improvements

• Added the Archive Database Tool to the Utilities tab, which allows admin users to create an archive of all data for a selected date range. Archived data is stored in a separate database and no longer displays in reporting.
• Added the Over Threshold Warning option to the system settings. When enabled, the quality of a vial is checked prior to testing. If the vial returns a reading above the acceptable threshold, a warning message displays.
• Added the dark blue sample status color to indicate when a vial is over the threshold.
• Updated the Device Type field to display only the Soleris Next Gen when adding a new instrument.
• Updated the Vial Type field in the Test Configuration section to display all active vials.

Bug fixes

• Fixed an issue that prevented users from closing the password reset pop-up window.
• Fixed an issue that prevented the use of special characters in the Temperature field.
• Fixed an issue that caused Operator and Manager-level users to receive an error while attempting to export from the Sample Data Analysis page.